Privacy Policy Last updated: July 2026

At Coastal Stay Collective, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, enquire about our services, make a booking, or engage us to manage your property.

1. Who We Are

Coastal Stay Collective is a boutique short-term accommodation and property management business operating throughout Central Queensland. If you have any questions about this Privacy Policy, you can contact us at: Coastal Stay Collective Email: jey@coastalstay.com.au Website: www.coastalstay.com.au

2. Information We Collect

Depending on how you interact with us, we may collect: Your name Email address Phone number Property address (for management enquiries) Booking details Guest identification where required Payment information (processed securely by third-party booking providers) Website usage information through cookies and analytics

3. How We Use Your Information We collect personal information to: Respond to enquiries Manage accommodation bookings Provide property management services Communicate with guests and property owners Improve our website and services Meet legal and regulatory obligations Send occasional updates where you have chosen to receive them We will never sell your personal information.

4. Third-Party Services

We work with trusted third-party providers including booking platforms, payment processors, website providers and analytics services. These may include: Lodgify Airbnb VRBO Google Analytics Stripe or other secure payment providers Each provider has its own privacy policy governing the information they collect.

5. Cookies Our website uses cookies to improve your browsing experience and understand how visitors use our website. You can disable cookies through your browser settings if you prefer.

6. Protecting Your Information We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. While no online system can guarantee complete security, we use reputable service providers and industry-standard security practices wherever possible.

7. Accessing or Updating Your Information You may request access to the personal information we hold about you or ask us to correct inaccurate information by contacting us.

8. Changes to this Policy We may update this Privacy Policy from time to time. Any updates will be published on this page.

9. Contact If you have any questions about this Privacy Policy, please contact: Coastal Stay Collective jey@coastalstay.com.au